Connects with the Team Leader for Next Step updates during the week.
Intentionally make eye contact, greet and introduce yourself to guests.
Offering to help guest find what they are looking for.
Allow people to browse, if they would prefer to do this on their own.
Always let guests know that you are available if any questions come up.
Utilize the resources (4x4 cards, brochures, iPad) to answer questions.
Encourage guests to fill out Next Step cards and we will contact them.
Learn the Next Steps available and be confident directing people
If you do not know an answer, fill out a Next Step card for guest.
Always thank each individual for stopping by the Next Step area.
Invite guests to come back at any time.
Stand next to desk to create an engaging and welcoming atmosphere.